The Great Shoppe offers a 30-Day Money-Back Guarantee on all first-time supplement purchases. If you do not feel a difference within 30 days of receiving your order, email hello@thegreatshoppe.com and we will issue a refund. Email within 30 days of delivery and include your order number and product name. We refund the purchase price of one opened bottle that is not empty. You do not need to return the opened bottle unless we request it for quality control. Refunds are issued to the original payment method and typically appear within 5–10 business days.

We also accept standard returns within 30 days of receiving your order. To be eligible, the item must be unused, in original packaging, and include receipt or proof of purchase. To start a return, email hello@thegreatshoppe.com to request authorization. Once approved, send the product to: The Great Shoppe 6 Hoover Avenue, Haverstraw, NY 10927. Items sent back without authorization will not be accepted.

If an item is damaged, defective, or incorrect, email hello@thegreatshoppe.com within 7 days so we can replace it or refund it 

We cannot accept returns of opened bottles beyond the first-time guarantee, perishable goods, personal-care products, sale items, or gift cards. If you are unsure whether an item qualifies, contact us before returning it.

If you want to exchange an unopened product for a different one, complete a standard return first. Once the return is accepted, you may place a new order.

We will notify you once your return or refund request has been processed. Approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed since approval, contact hello@thegreatshoppe.com