All Sales Final
Due to food safety regulations, we are unable to accept returns or exchanges on opened, consumed, or perishable products. All sales are final once an order has shipped.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, email hello@thegreatshoppe.com within 7 days of delivery with your order number, the item affected, and a photo of the issue. We will replace the item or issue a refund.

Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, or if your order has not arrived within 10 business days of the shipping confirmation email, contact us at hello@thegreatshoppe.com with your order number. We will work with the carrier to locate your package and, if it cannot be located, issue a replacement or refund.

Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days.

Contact Us
Email: hello@thegreatshoppe.com
Phone: 848-228-2448
Address: 6 Hoover Avenue, Haverstraw, NY 10927
Support Hours: Monday to Friday, 9:00am to 5:00pm EST